FAQ

How far in advance can I reserve my Inflatable(s)?

The earlier you can make your reservation the better your chance at getting the date you want. We appreciate as much advance notice as possible, but we will always work with you even if it’s a last-minute request.

How much room do I need? 

Approximately an 18' x 20' area should be plenty of room for a bounce house,  and 15’ x 36’ for a slide. The area should be level, free of rocks, dirt, sand, sticks etc. and any in ground sprinkler systems should be shut off and not protruding.  The unit must be within 100 feet of an outlet.  We also ask that you please clean up the area in which the funhouse or slide is to be placed.

What if I want the inflatable setup where there is no electrical outlet, or at least no outlet within 100 feet?

We can setup your moonwalk virtually anywhere!  We will need to bring a generator in order to power the blower.  Keep in mind that there is a additional charge for generator use.

Who sets up the inflatable? 

We set up the inflatables and take them down.  Set up time is approximately 15-20 minutes (25-30 for the slide).  Tear down time is usually 20-30 minutes (45 min for waterslide).

How does the inflatable unit stay inflated? 

We setup the unit and inflate the moonwalk or slide with a fully enclosed blower motor unit that must stay on the entire time that the inflatable unit is being used (unless winds exceed 20mph, then it will be shut down). The design of the blower is such that no moving parts are exposed. This is a very important safety feature that you should take into account when children are around. The blower unit must be located within 100 feet of an electrical outlet.

Can I cancel my reservation? 

We realize that things come up unexpectedly, so yes you can cancel your event. But we do ask that you try to give at least a one week (7 days) notice of your cancellation.  In that case there is no cancellation fee. No refunds will be given once the inflatable has been setup.

What is the policy in case of rain or high wind? 

THE INFLATABLE MUST NOT BE USED WHEN WET INSIDE or WHEN WINDS ARE 20 MPH OR MORE.  This is a very important safety issue.  

** Wind - If the local weather is calling for rain or winds of 15-20 mph or more on your reserved day and both you and JumpnJack Parties agree before delivery that it may be unsafe to use then we will cancel the event. 

  No refunds will be given once the inflatable has been setup.

Can a bouncer be set up indoors? 

Yes, our units can be set up inside or outside!  You will need to have enough ceiling height (about 18’) to accommodate the inflatable.  The bouncer must not be too near hot lights, a/c vents or any fire hazard. Many commercial halls, malls, gyms, etc. will do just fine. 

Can I set up the inflatable near my pool? 

Safety is our number one concern.  The bouncer or slide must be set up a safe distance away from a pool or water front; at least 30 feet.  

Why can't I pick up the funhouse and/or slide and set it up myself to cut costs? 

Safety is our number one concern. Some companies will allow the homeowner to pick up & set up the units, we do not feel that it is a good idea. Our set up personnel will evaluate the set up area, use the correct size & type of power cords and makes the all-important connections between the blower & inflatable. We will use the proper straps and spikes/anchors to secure the inflatable to the ground and clean the inflatable prior to you using it (if needed).  Also, each unit weighs approximately 220+ pounds, so injury to you is also our concern.   

How safe are your inflatables?

Our inflatables are constructed with quality and safety in mind!  All of our units have the “child safety ramp/step” for safe & easy entry/exit,  they are constructed from very durable commercial grade vinyl with double and quadruple stitching.  The windows in the bouncers are made of specially designed mesh netting, which allows for easy viewing and minimizes the chances of getting entangled. Each of our inflatables is equipped with a non-removable list of rules. We will also supply recommended guidelines for safe use and recommended number of children that should be allowed to use the unit at one time.  Beware of cheap imitation inflatables!